This website is owned and operated by Quentin Wilson Publishing (“we, us, our”).

By purchasing products or using our website you are agreeing to the following terms and conditions.

Copyright

No part of our website or its content can be reproduced, copied, reprinted, re-typed or modified without our expressed permission.

Pricing and payment

All prices on our website are in New Zealand dollars (NZ$) including NZ$ Goods and Services Tax (GST). If the delivery address of your order is outside New Zealand, there will be no GST included.

Prices are subject to change at any time.

Payment is required at the time of purchase in NZ$ by Mastercard or Visa. For international orders, please ensure you familiarise yourself with the exchange rates before placing your order.

Addresses

Where possible, please provide a street address for shipping as we are not always able to deliver to P.O. Boxes.

It is the responsibility of the customer to supply accurate contact details. If an incorrect or insufficient address is provided, there will be no replacement or refund provided.

If a package for delivery is found to be incorrectly addressed by us or our distributor, we will be responsible for the replacement or refund in NZ$.

Shipping

Free delivery within New Zealand. For international orders, the shipping is calculated on a combination of our handling fee and freight based on the weight and destination.

IMPORTANT NOTICE for deliveries to the United Kingdom (UK). Due to UK’s withdrawal from the European Union (EU) this has resulted in new enforcement conditions of Value Added Tax (VAT). VAT now needs to be paid by the seller for consignments to the UK not exceeding £135. Books are zero-rated so we can send these to the UK.

Delivery

New Zealand standard delivery timeframes are two to five working days. Allow three to six working days for rural deliveries within New Zealand.

International delivery timeframes are dependent on the overseas destination. Please allow 14 to 28 days. Because all international orders are sent via airmail, we have no ability to track and trace these deliveries.

Please note, Covid-19 has resulted in longer delivery timeframes, globally.

Additional delays may be experienced over the Christmas period due to the volume of deliveries.

Pre-orders (backorders) will be dispatched once stock is available.

Customs and duties

International shipping paid at the time of your purchase does not include import duties or taxes that may apply upon entry into the destination country. Any import taxes or duties required by the destination country is the responsibility of the recipient. For orders with a delivery to the UK, the rules are different. Please refer to the Important Notice under ‘Shipping’ (above).

Returns and refunds

Please choose carefully, as we do not offer a refund or exchange if you should change your mind.

If a product arrives damaged, defective or is the incorrect product, please contact us within seven days of receiving it. To arrange a replacement or refund in these circumstances, contact us by emailing info@quentinwilsonpublishing.com quoting your order number, and providing your contact details, a brief outline of the issue, and an image showing the damage/defect.

Cancelling orders

We reserve the right to cancel orders where we believe the order to be fraudulent or constitute a misuse of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. We will refund the purchase price in NZ$.

Stock availability

Website sales are subject to product availability. We endeavour to maintain accurate stock levels on our website, however, where your web order is accepted but the product is out of stock, we reserve the right to cancel your order and refund in NZ$.

Pre-orders

We offer a pre-order (backorder) facility for books due to be published. When placing a pre-order, your card will not be charged until the book is about to be dispatched. Should there be delays with dispatch longer than the time noted for the title purchased, we will notify you.

Special Offers

Special offers available on this website are only valid for as long as they are displayed.

Discount and promotional coupons are valid for use only up to their expiry date.

Privacy

These terms and conditions are to be read in conjunction with our Privacy Policy.